General conditions

Article 1 – Identity of the Entrepreneur

Pomadegroothandel.nl (part of LD Trading)
Donkervoortlaan 18/1
3261 NE Oud-Beijerland
The Netherlands
Phone: +31 (0)186 610022 / +31 (0)186 870004
Email: [email protected]
Websites: www.pomade-online.nl / www.pomadegroothandel.nl
VAT number: NL860460368B01
Chamber of Commerce: 75965461

Article 2 – Definitions

• Entrepreneur: The natural or legal person who offers products or services to consumers via distance selling.

• Consumer: A person who buys something for personal use, not for business.

• Distance communication: Any way of making a purchase without direct contact (like online, by phone, or email).

• Distance contract: An agreement made completely through distance communication.

• Right of withdrawal: The consumer’s right to cancel the purchase within a set period.

• Cooling-off period: The time frame during which a consumer can cancel the order.

• Day: A calendar day.

• Ongoing agreement: A contract for products or services that continue over time.

• Durable data carrier: Any tool that allows the consumer or entrepreneur to store information (for example, email or USB).

Article 3 – Applicability

1. These terms apply to every online purchase between the entrepreneur and the consumer.

2. Before completing a purchase, the entrepreneur makes these terms available.

3. If this isn’t possible, the consumer will be told where to find them and can request a free copy.

4. If other terms also apply, the consumer can always rely on the version that is most favorable to them.

Article 4 – The Agreement

1. The agreement is made once the consumer accepts the offer and meets the stated conditions.

2. The entrepreneur confirms receipt of the order electronically.

3. The entrepreneur uses secure systems for data transfer and online payments.

4. The entrepreneur provides the consumer with clear information, including:

   • Contact details for complaints

   • Cancellation terms for ongoing contracts

   • Warranty and after-sales information

   • Instructions for using the right of withdrawal

5. The entrepreneur may check whether the consumer can meet payment obligations.

Article 5 – The Offer

1. The offer will clearly state if it has a limited time or special conditions.

2. Descriptions of products or services must be accurate and clear.

3. The offer must clearly explain:

   • The total price including taxes

   • Delivery costs (if any)

   • How to order and pay

   • Delivery method and time

   • Whether the right of withdrawal applies

   • The duration of the contract if it continues over time

Article 6 – The Price

1. All prices include VAT and any additional costs must be clearly stated.

2. Prices will not change during the stated validity period, except if VAT rates change.

3. If prices depend on market fluctuations, this will be clearly mentioned.

4. Any price increases after an order allow the consumer to cancel.

Article 7 – Payment

1. Payment must always be made in advance, unless otherwise agreed in writing.

2. The order will only be processed after full payment has been received.

3. If the consumer fails to pay, the entrepreneur may charge reasonable collection costs after prior notice.

4. Any incorrect payment details must be corrected immediately by the consumer.

Article 8 – Right of Withdrawal for Products

1. Consumers can cancel within 14 days after receiving the product without giving a reason.

2. The consumer may open the package only as needed to inspect the product.

3. The product must be returned in original condition and packaging.

Article 9 – Right of Withdrawal for Services

1. For services, consumers can cancel within 14 days after the agreement starts.

2. The entrepreneur will provide clear instructions on how to cancel.

Article 10 – Costs in Case of Withdrawal

1. Only the return shipping costs are paid by the consumer.

2. The entrepreneur refunds the purchase amount within 30 days after receiving the return.

Article 11 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Products that spoil or age quickly

• Sealed audio/video/software once opened

• Custom-made products

• Newspapers or magazines

• Personal or hygiene-related items

For services:

• Once the service has started with the consumer’s consent

• Travel, accommodation, or leisure services on specific dates

Article 12 – Ongoing Contracts

1. Consumers may cancel an ongoing contract at any time with one month’s notice.

2. Contracts automatically renewed become open-ended and can be canceled monthly.

Article 13 – Delivery and Execution

1. The entrepreneur takes great care when handling and delivering orders.

2. Delivery happens to the address given by the consumer.

3. Orders are shipped as soon as possible, within 30 days, unless agreed otherwise.

4. If a product is unavailable, a similar replacement may be offered. The consumer can refuse it.

5. The entrepreneur bears the risk of loss or damage until delivery.

Article 14 – Warranty

Any offered warranty does not affect the consumer’s legal rights regarding faulty products.

Article 15 – Conformity

Products and services must meet the agreement, description, and normal quality standards.

Article 16 – Complaints

1. The entrepreneur has a clear complaint procedure.

2. Complaints must be submitted promptly with a full description.

3. The entrepreneur will respond within 14 days. If more time is needed, the consumer will be informed.

4. If not resolved, the consumer can contact the Webshop Trustmark Foundation (Stichting Webshop Keurmerk) at www.keurmerk.info.

Article 17 – Additional Terms

Any additional or different terms must not disadvantage the consumer and must be clearly written.

Article 18 – Changes to the Terms

Changes only take effect after they are properly published. The most favorable version for the consumer applies.

Article 19 – Applicable Law

All agreements between the entrepreneur and consumer are governed by Dutch law.